The Montana Tobacco Quit Line is a FREE service designed as a support system to help Montanans become tobacco-free. Read on to learn more…

  1. Is the quit line free, confidential and/or dependent on health insurance?
    1. The Montana Tobacco Quit Line is a completely free and confidential service offered by the Montana Department of Public Health and Human Services and the Montana Tobacco Use Prevention Program.  Callers  are eligible regardless of insurance status, meaning patients can use the service no matter which type of insurance they have, or if they are uninsured.
  2. How do I get started with the quit line?
    1. You may call 1-800-QUIT-NOW (1-800-784-8669), go to the website: , or be referred via fax by a doctor, nurse, or other healthcare professional.
  3. What are the hours?
    1. The quit line is open from 6 a.m.-11 p.m. Mountain Time 7 days a week.  You can also leave a voicemail 24 hours a day.
  4. How long will it take the quit line to call me after a fax referral?
    1. The quit line will contact you as soon as possible following a fax referral. However these referrals are processed by hand so please allow a few days for them to contact you.  Should you not hear from them in a satisfactory time frame, you are always welcome to call them at 1-800-QUIT-NOW.
  5. How many times will they try to call me after a referral and, will they leave a message?
    1. They will attempt to call you 3 times and if you do not answer, or call them back they will mark you as unreachable and will not make another attempt to contact you.  If you do not answer the quit line will only leave a message if you give them permission to do so.
  6. What number appears on caller ID?
    1. To protect your privacy, the quit line comes across as an unknown or blocked number on caller identification services.
  7. What will happen when I call the quit line?
    1. When you call you will be asked a series of intake questions.  When these are complete you can have your first coaching session immediately, or you can schedule a session for a later date.
  8. How long is the initial intake and what kind of questions will be asked?
    1. The intake takes about 15 minutes and you will be asked about your tobacco use, what part of the state you are living in, what other co-occurring health issues you may be suffering from, and how you heard about the quit line.  Please remember that if any of these questions make you feel uncomfortable you can refuse to answer and you will still be eligible for the complete portfolio of services and treatment.
  9. What is a coaching session and how long will that take?
    1. Coaching sessions take anywhere from 10-20 minutes depending on the level of detail you would like to discuss.  The role of the coaches is to help you identify triggers and stress points while giving you tips and tricks to help you quit and stay quit.
  1. What will the quit line give me to help me quit?
    1. To help you succeed, the quit line offers a full range of medications along with tobacco cessation counseling.  These medications include nicotine patches, gum or lozenges as well as discounted Chantix and Bupropion (Zyban).  However, you can only get Chantix or Bupropion after you see your doctor and get a valid prescription.
  2. How much medication will I get and how much will it cost?
    1. You may receive 8 weeks of patches, gum or lozenges completely free of charge.  You can also get 3 months of Bupropion for $5/month and 3 months of Chantix for $25/month.
  3. How often can I receive medications through the quit line?
    1. You may receive nicotine replacement therapy (patches, gum or lozenges) twice a year.  Due to the high cost, you may only have Bupropion or Chantix once per year.  However if you have extenuating circumstances please contact the Montana Tobacco Use Prevention Program and we will work with you to help you succeed.
  4. How do I receive the medications?
    1. All medications will be mailed directly to the physical address you provide the quit line.  The nicotine replacement therapy is sent directly from the GlaxoSmithKline warehouse and the Chantix and Bupropion will be sent from the Ridgeway Mail Order Pharmacy in Victor, MT.
  5. Will the quit line send me any information, via mail, email or text?
    1. When you enroll you have the option of receiving text messages to help support you through your quit process.  The quit line will also send you a Breathe Easy book that will help you with tips and tricks to quit and stay quit, along with valuable health information.
  6. Does the quit line work for vaping or smokeless tobacco?
    1. The quit line works with any kind of nicotine addiction and strongly encourages people addicted to alternative forms of nicotine to try their service.
  7. How many times can I call the quit line?
    1. The program is considered complete at 5 (five) calls, however there is no limit to the number of times you can call and you will always be helped by a quit coach.
  8. Are there special services for American Indians?
    1. Montana is proud to offer an American Indian specific quit line that honors the sacred relationship many Native Americans have with traditional tobacco.  This is available at 1-855-372-0037 and
  9. Are there special programs for pregnant women, and what kind of incentives do they get?
    1. Pregnant women may opt in to a special program that will give them a dedicated female coach and additional NRT following the birth of the child.  There is also a small cash incentive for each coaching call completed for up to 9 (nine) calls.
  10. Are there services for the hearing impaired?
    1. Yes.  The quit line makes an effort to serve all people regardless of disability status.
  1. What languages do you offer?
    1. The quit line has coaches fluid in English, Spanish and Arabic on sight as well as a translation service for over 200 additional languages.
  2. Do I have to live in Montana?
    1. Yes, however if you call 1-800-QUITNOW and are not living in MT, you will be directed to the services for your specific state. If you live in MT and have an out of state cell phone please call 1-866-485-7848 to directly reach the MT Tobacco Quit Line.
  3. Do I get to talk to the same coach each time?
    1. Due to the popularity of the service, and the call volume the quit line receives there are no guarantees that you will be able to speak with the same coach every time.  However, every cessation coach has undergone extensive training.  Each and every coach is qualified to help you quit tobacco use for good.
  4. If my doctor refers me, will they get updates?
    1. At this time, providers receive limited updates regarding your progress through the program.